Privacy policy

Last Updated: 01/01/24

At schildemfprotect.com.au ("the Site"), we are committed to protecting the privacy and security of our users. This Privacy Policy details how we collect, use, and disclose personal information in the provision of our services, which include visiting our Site, making purchases, and other forms of communication with us (collectively referred to as "the Services").

Consent By using and accessing the Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our Services.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on the Site, and the "Last updated" date will be adjusted accordingly. We will also undertake any additional steps required by applicable law.

Collection and Use of Personal Information

To provide the Services effectively, we have collected personal information over the past 12 months from various sources. This information varies depending on your interactions with us and includes:

  • Information Directly from You: This includes basic contact details (name, address, phone number, email), order and account information (billing and shipping addresses, payment confirmation), shopping data (items viewed, cart contents, wishlist), and customer support interactions.
  • Automated Collection through Cookies: We collect Usage Data about your interaction with the Services, including device, browser information, network connection, IP address, and other interaction data.
  • Third-Party Information: We obtain information from third parties like Shopify and payment processors who assist in fulfilling orders and providing services.

We use this information to provide and enhance our Services, comply with legal obligations, protect our rights and those of our users, and for marketing and advertising purposes.

Compliance with Australian Privacy Principles

In adherence to the Australian Privacy Principles under the Privacy Act 1988 (Cth), we handle your personal information with the utmost care and responsibility, ensuring its security and confidentiality.

Cookies

Our Site uses Cookies to improve our Services and your experience. While most browsers accept Cookies by default, you can set your browser to remove or reject Cookies. However, this might impact the functionality and availability of some Services.

Disclosure of Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Service Providers: Vendors and partners who perform services on our behalf (e.g., IT management, payment processing, customer support).
  • Business and Marketing Partners: Including Shopify, for providing services and advertising.
  • Legal and Compliance Reasons: In connection with business transactions, legal obligations, or to protect our rights and those of others.

User Generated Content

Content you post publicly, like product reviews, is accessible to anyone. We do not control how this information is used by others and are not responsible for its privacy or security.

Third Party Websites and Links

Our Site may link to third-party platforms. We advise reviewing their privacy policies as we do not control their practices.

Children’s Data

We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

Security and Retention of Your Information

While we strive to protect your personal information, we cannot guarantee perfect security. We retain your information as needed for service provision, legal compliance, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights related to your personal information, including access, deletion, correction, portability, and the right to withdraw consent. To exercise these rights, contact us using the details provided below.

Complaints

If you have concerns about our handling of your personal information, please contact us.

International Users

We may transfer, store, and process your personal information outside your country, including the United States. For transfers out of Europe, we rely on recognised mechanisms like the European Commission's Standard Contractual Clauses or equivalent contracts.